Peaceful Palace

 

Peaceful Palace Concierge is a premium concierge service designed to simplify your life. We offer a variety of services including in-home beauty services, mobile car wash and detailing, personal shopping, and home management. Please call us to learn more and view our service menu.

Our services are priced based on the specific tasks and time involved. We offer competitive rates and can provide a quote after discussing your requirements.

To book a concierge service you can go through our mobile app, website, Text message (if you're a monthly member), give us a call or send us an email. Once you reach out to us, we may have a detailed discussion about your specific needs and requirements. We will then coordinate to find the most convenient time for you and schedule the service accordingly. Throughout the entire process, our goal is to ensure that we are providing you with an exceptional concierge experience that meets all your expectations and makes your life easier.

A Service Initiation Fee at Peaceful Palace Concierge is a deposit required to begin coordinating and personalizing your requested services. This fee helps cover preliminary administrative efforts and ensures we can secure the necessary resources to deliver our top-tier luxury concierge services tailored to your unique lifestyle needs. You only need to pay this Service Initiation Fee once, regardless of how many individual services or requests you make. Once the initial fee is paid, you can enjoy the full spectrum of our dedicated concierge assistance without further initiation charges for additional services. This policy allows you to freely select various services under one comprehensive fee, making our elite solutions both flexible and more accessible. Pricing for each service will vary based on specific requests. After an initial consultation to discuss your particular needs, we will provide you with a detailed estimate and a service plan that fits your budget, ensuring complete transparency and satisfaction.

No, you do not need a membership to utilize the services, and we make it convenient for you to book services as you require them. We do offer a membership option that provides significant cost savings on our sessions. While it isn’t mandatory, becoming a member can be a great way to enjoy our premium services at a more affordable rate. Whether you choose to become a member or book services on an as-needed basis, we are here to ensure your home is as stress-free and efficient as possible.

While our standard business hours are Monday to Friday, 9 AM to 6 PM, Our services are available from 8 AM to 8 PM, seven days a week. and we do offer 24/7 service for our members and specific urgent requests.

Yes, at Peaceful Palace Home Concierge, we have a minimum booking time of two hours for most services. This ensures that we provide comprehensive and quality service, fostering a tranquil and satisfying experience for our clients. Whether you're seeking in-home beauty services, maintenance, or a massage, the two-hour minimum allows our skilled professionals ample time to address your needs effectively.

Payment is due before the service is completed, in most cases, or payment is required immediately upon completion of the service. While we do not bill on a monthly basis for non-members, we strive to make the payment process as convenient as possible by accepting various payment methods. Rest assured, our professional team will inform you of the payment details and options at the time of service. First time customers pay a service initiation fee, as a security deposit. Final balances are communicated and payment is due prior to service completion.

We can assist in planning a wide range of events such as weddings, corporate events, birthday parties, and private gatherings. Our team will work closely with you to ensure every detail meets your expectations.

We accept major credit cards, PayPal, and bank transfers for your convenience.

Pricing varies based on the specific services requested. After discussing your needs, we’ll provide an estimate with a service plan that fits your budget.

Yes, Peaceful Palace Home Concierge offers specially curated membership programs aimed at providing our clients with exclusive benefits. Members enjoy discounted rates and priority service, making it easier and more convenient to maintain a tranquil and well-managed home. We offer memberships tailored to Cleanings, Personal Assistance, or Household Management services. These programs are designed to ensure that you receive consistent, high-quality care for your home, reflecting our commitment to tranquility and trust in every service we provide. Whether you need regular cleaning, personalized help, or comprehensive household management, our membership options will provide significant value and peace of mind.

Our monthly membership is designed to cater to the specific needs of up to two members within a single household, offering them exclusive access to our concierge services. Only members have the privilege of utilizing these bespoke solutions to elevate their home and lifestyle. If you have additional household members who wish to benefit from our services, they can be added to your membership for $149 per month each. This allows every member of your household to experience the premium benefits and personalized attention that our service guarantees. Additionally, we understand the importance of sharing luxury experiences with loved ones, which is why we offer buddy passes. As a monthly member, you can purchase these passes for your friends or other family members at just $125 each/ per session, providing them with a taste of the exceptional lifestyle that Peaceful Palace Concierge cultivates.

Personal assistants handle personal shopping services for food, beverages, clothing, gifts, and other necessities tailored to your taste and style. Returns to the store, dry cleaning, prescriptions, among the most common tasks. Errands are completed in our personal vehicle.

We can handle a variety of errands including package returns, dry cleaning pickups, and pet care arrangements.

Inform us of your requirements when booking, and our team will tailor our services to ensure your satisfaction.

We strive to accommodate a broad range of requests. If there’s something specific you have in mind, just ask, and we’ll do our best to help. You are able to book as many sessions per month as allotted with your monthly plan.

We offer membership options that provide additional benefits and discounts on our services. Services are available for booking within 24 hours (sometimes less) of membership approval. Customers pay a one-time service initiation fee (deposit), which is due after a brief consultation. The Service Initiation Fee ranges $200 - $1600, depending on the service, monthly plan or similar factor, and is assessed one-time per household. Any future fees are agreed upon before any services are rendered.

A: Yes, we prioritize the safety and well-being of your entire family, including your pets and children. That’s why we use eco-friendly and non-toxic cleaning products for all our home improvement services. Our products not only ensure a clean and healthy living environment but also reflect our commitment to providing tranquility and trust in every service we offer. You can have peace of mind knowing that our cleaning methods are safe for every member of your household.

The terms "housekeeping" and "house cleaning" are often used interchangeably, but there are distinct differences in the scope and frequency of the services they typically entail.   Housekeeping: Focus: Broader than just cleaning; it involves the overall care and maintenance of a household. It's typically a more regular service (daily or several times a week) aimed at maintaining order and cleanliness.   Goal: To not only clean but also to organize, manage household tasks, and contribute to the smooth running of the home. House Cleaning: Focus: Primarily on making a home visibly clean and hygienic. It's often a more intensive cleaning done on a less frequent basis (e.g., weekly, bi-weekly, monthly, or a one-time deep clean). Goal: To remove dirt, dust, grime, and allergens from surfaces, floors, and often bathrooms and kitchens.

No, Peaceful Palace Home Concierge provides all necessary supplies and equipment to ensure a quality cleaning service. Our team brings everything needed to make your home sparkle, allowing you to relax. If you would like us to use specific products we are happy to do so please tell us where we can find them in 'special instructions' for cleaning the home.

Preventative maintenance means regularly servicing and inspecting systems before they show signs of failure. This proactive approach extends the life of your home’s systems, saves money on emergency repairs, and protects your investment long-term.

Yes! We can handle all of your maintenance needs. We coordinate trusted, vetted vendors for every aspect of home care, ranging from small handyman repairs to full-scale maintenance projects. Our team schedules, oversees, and quality-checks every service to ensure the highest standards are met.

It depends on the size, age, and complexity of your property. On average, homeowners should budget around 1%–3% of the home’s value annually for maintenance. Peaceful Palace Concierge can help design a customized budget to proactively manage your home care without surprises.

If an emergency arises, your House Manager will immediately coordinate trusted repair services, manage vendor access, and oversee the repair process to ensure swift, high-quality solutions — minimizing disruption to your life.

Seasonal shifts can impact your home's systems: Spring/Summer: HVAC servicing, lawn care, pool maintenance, exterior inspections. Fall/Winter: Heating system checks, weatherproofing, chimney cleaning, storm preparation. Our House Managers create seasonal maintenance calendars tailored to your home’s specific needs.

Certainly! We offer services like housekeeping, maintenance scheduling, and organization to help manage your home efficiently.

A House Manager oversees the daily operations of your home to ensure everything runs smoothly and efficiently. This includes supervising vendors and staff, managing home maintenance schedules, organizing household logistics, running errands, coordinating events, and responding to the personal needs of the family. Personal Assistant Support Daily lifestyle management, scheduling, errand running, travel planning, calendar maintenance, personal shopping, and more. Household Management Oversight of home operations, vendor management, contractor scheduling, inventory management, and seasonal organization. Personal Chef Services (upon request) Healthy meal prep, weekly menu planning, grocery shopping, and private dining experiences tailored to your family’s preferences and needs. Lifestyle Coordination Event and gathering planning, wardrobe management, holiday preparation, and special project execution. Pet Care Management Scheduling vet appointments, overseeing pet service providers, and daily care assistance. Travel & Property Oversight Home monitoring during travel, mail/package handling, home preparation for return.

While a personal assistant typically focuses on an individual’s personal tasks (like scheduling, travel planning, and errands), and a housekeeper focuses on cleaning and household chores, a House Manager oversees all household operations at a leadership level. They coordinate staff, vendors, maintenance, events, and personal support — often bridging all roles seamlessly.

Yes, absolutely. Our House Managers are cross-trained in high-level household and personal assistance, including calendar management, travel coordination, personal shopping, and project management — ensuring holistic support for your family’s lifestyle.

Yes. One of our key commitments is consistency and trust. Your assigned House Manager will work closely with you on an ongoing basis to develop a full understanding of your preferences, routines, and standards — becoming an invaluable part of your household.

If you find that the personality or working style of the assigned House Manager does not align with your expectations, please don't hesitate to let us know. Our team is committed to providing exceptional staff and trust in every service, and matching you with someone who truly understands and respects your preferences is a top priority. We will promptly reassign a new House Manager who better suits your personal taste. We offer a 30-day Guarantee if the staff member is not working out we'll replace them right away. . Your peace of mind matters to us!

Yes, absolutely. Tell us how much involvement you want in the hiring process and we prioritize involving you in every step of the journey. From the initial consultation to the final decision, you'll be actively participating in selecting your home manager. This collaboration ensures that the individual chosen is a great fit for your specific needs and preferences. Your input is invaluable, and our goal is to provide a home management experience that is completely tailored to your lifestyle and comfort.

Your House Manager acts as the primary point of contact between your home and all external service providers. They schedule, supervise, and ensure quality control for housekeepers, maintenance technicians, landscapers, private chefs, pet sitters, and more — freeing you from the burden of micromanagement.

We expect it! Our House Managers offer adaptive service based on your evolving lifestyle. Whether you're expanding your home, preparing for a major event, welcoming a new family member, or traveling extensively, we customize support to fit your new priorities without missing a beat.

We prioritize peace of mind and exceptional service. For our members, the House Manager is available for after-hours emergencies, ensuring that your home needs are taken care of promptly, any time of day or night. For all other clients, we adhere to the agreed-upon service hours. However, we do offer emergency services outside of these hours for an additional cost. Our commitment is to provide tranquility and trust, and these policies reflect our dedication to tailored and reliable services.

Proactive Scheduling: We track your home’s seasonal needs and coordinate all vendors. Maintenance Management: Inspections, servicing, emergency responses — we handle it. Customized Checklists: Tailored specifically to your home’s unique systems and lifestyle.

Services are available from 6 AM to 8 PM, seven days a week, ensuring that your needs are met with flexibility and convenience. Members have access to Priority Scheduling and Extended Hours for services. For inquiries or to schedule an appointment, our customer support team is available starting 8AM Central Time, to assist you or services can be booked online. We are dedicated to being accessible and responsive, fitting seamlessly into your busy schedule.

Yes, we offer comprehensive travel planning services including flight bookings, accommodations, and itinerary creation tailored to your preferences.

Absolutely! We can assist with travel arrangements for destinations worldwide, ensuring a smooth and enjoyable experience. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes, we can organize transportation such as car rentals, airport transfers, and private drivers based on your needs.

Absolutely! We can help with everything from flights and accommodations to itinerary planning and local attractions.

Yes, all staff members or vendors at Peaceful Palace Concierge are fully insured and bonded for your peace of mind. We understand that allowing someone into your home requires a high level of trust, and we are committed to ensuring your property and personal belongings are protected. In addition, our rigorous screening process ensures that every team member is highly qualified and trustworthy, aligning with our business ethos of providing tranquility and trust in every service.

Yes! If you have a preferred staff member, mention their name or description when booking. We highly value your satisfaction and will do our best to accommodate your request, ensuring a seamless, stress-free experience. Our team is dedicated to providing personalized and exceptional service to meet your unique needs.

We prioritize your privacy just as much as we value delivering superior concierge services. To ensure the highest level of confidentiality, all our staff members are required to sign strict confidentiality and non-disclosure agreements. This commitment guarantees that any personal information or details about your living space remain secure and protected. We handle every project with a focus on trust and discretion. Your privacy and trust are integral to our service philosophy, so you can rest assured that your information is safe with us.

Yes, all our staff members are fully insured and bonded for your peace of mind. We understand the importance of trust and security when inviting service professionals into your home. By ensuring our team is comprehensively covered, we offer an added layer of protection and reassurance.

We require a minimum of 24 hours' notice for cancellations. Late cancellations may incur a fee depending on the service.

We do not charge a cancellation fee to end any of our monthly memberships, cancel anytime.

At Peaceful Palace Home Concierge, we understand that sometimes plans change unexpectedly. If you need to cancel your booked Concierge Service, please inform us as soon as possible. We request a minimum of 24 hours’ notice for cancellations. Late cancellations may incur a fee depending on the service booked. You can reach out to our customer support team via phone or email to notify us of the cancellation. If you cancel less than 24 hours before your scheduled service, please note that a $36 cancellation fee will apply. In many instances we avoid charging our customers fees but for excessive cancellations, or last minute cancellations we must apply the fee.

Yes, you can change or reschedule your booking. Please inform us as soon as possible to ensure availability.

Yes, we encourage our clients to leave feedback! You can submit a review on our website or through our social media channels.

Your satisfaction is our priority. Notify us within 24 hours if you're not satisfied, and we will promptly address your concerns. Contact our customer support for any concerns, and we'll ensure your complete satisfaction.

We value your feedback and aim for a harmonious experience. You can share comments via our website's 'Contact Us' section or contact our customer support team by phone or email. Your input helps us improve. Thank you!

To ensure the highest quality, we adopt a multifaceted approach. Firstly, our staff undergo regular and rigorous training to stay updated with the latest technology, leadership and first-class standards. We only want to work with the best, for the best and do our best! Secondly, we conduct thorough quality checks at each stage of the service process to catch and correct any discrepancies early on. Thirdly, we highly value our customers' feedback and actively encourage it to continuously refine and enhance our services. This comprehensive strategy allows us to consistently exceed your expectations and maintain the exceptional quality that Peaceful Palace Concierge is known for.